Effective Date: January 1, 2025
Making a Purchase
Software licenses can be ordered through our webshop. Orders paid directly by credit card, iDEAL, or another instant payment method are processed automatically within a few minutes. You will then receive your invoice, license key, and installation instructions by email.
If you choose “Pay by Invoice”, you will first receive an order confirmation and invoice. After payment has been received, the order is typically processed within one business day.
Free academic license orders placed with a university or college email address are processed automatically within a few minutes. Otherwise, the order is reviewed manually before the license is issued.
Tax Charges
For purchases made by EU customers, VAT will be added to the total. However, if your organization has a valid EU VAT number, the VAT reverse charge mechanism will be applied.
Refund Policy
All sales are final for all products and services unless otherwise noted.
License Agreements
We offer two formats of software licenses: Single-User Licenses and Concurrent-User Licenses.
Each Single-User License is intended for use by one individual. The licensed user may install the software on up to three devices, provided they are the sole user of the software. Sharing the license with others, even on a single device, is not permitted. Discounts are available for additional user licenses within the same organization.
A Concurrent-User License (also referred to as Network License) allows use by multiple individuals within the same organization. The number of users who can access the software simultaneously (concurrently) is limited to the number of seats specified in the license. This option is ideal for teams or departments that need flexible access without assigning the license to a single individual.
This document outlines the License Agreement for our software.
Academic License
An Academic License is available to users affiliated with a university or college and is strictly intended for academic purposes. Academic purposes include non-commercial use by educational institutions, students, professors, and researchers for teaching, learning, or academic research. Any use beyond these academic activities requires a Standard License. For instance, professors conducting applied research or consulting for profit or non-profit organizations must obtain a Standard License. Similarly, individuals working in business, government, or non-profit settings are required to purchase a Standard License.
Transferring a License
If a licensed user departs from an organization, their license may be reassigned to another user within the same organization, provided the original user agrees to discontinue all use of the software and consents to the license transfer to the designated individual.
Renewing Software License
Annual licenses may be renewed at any time. Renewal grants a new license valid for one year. To ensure uninterrupted use, we recommend renewing a few days before the current license expires, but there is no obligation to do so by a specific date. If the license is renewed after its expiration date, the new license will be valid for one year from the renewal date, unless otherwise noted. In contrast, perpetual licenses do not expire.
- LatentGOLD®: Annual
- CORExpress™: Annual
- SI-CHAID®: Perpetual
- GOLDMineR™: Perpetual
Software upgrades are periodically available.
Software Support
Support for general questions about the product’s basic functionality is available free of charge to all licensed users via email (support [at] statisticalinnovations [dot] com), except for academic users with a free license. Support requests will only be processed once we have verified your license. To expedite assistance, please have your invoice number and registration codes ready when contacting us.
Privacy Statement
Statistical Innovations Europe is committed to protecting your privacy and does not share customer information with third parties. Any information collected is used solely for billing, verification, and product delivery purposes. Customer data in our databases may also be used to verify registered users for providing free technical support. Occasionally, we may send email updates about our products and services. If you prefer not to receive these communications, please contact us at support [at] statisticalinnovations [dot] com to opt out
For a more detailed statement of our privacy policy, please see: Privacy Policy
Copyright and Trademarks
LatentGOLD® and SI-CHAID®, are registered trademarks of Statistical Innovations Europe, CORExpress™ and GOLDMineR™ are trademarks of Statistical Innovations Europe, and XLSTAT™ is a trademark of Lumivero. No part of this website or the documents provided by it may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission from Statistical Innovations Europe.