Technical Support for Current Customers
Submitting Your Question
Before sending us your technical support questions, please refer to our extensive user's guides, tutorials and FAQ section first.
Technical questions regarding the basic functionality of the product will be provided free of charge to all licensed users via email only. Please provide as much detail as possible regarding your question. In most instances, we can provide a faster response if you send us your data file and model file (.lgf, .lgs, .chd, etc.). Your files are considered confidential and will only be used for the purpose of troubleshooting your question.
Please note that specific questions regarding your own data sets fall under the category of consulting.
Contact SI Technical Support
The quickest way to obtain support is via email (will@statisticalinnovations.com). In our experience, this is the most effective method to provide timely and quality responses.
You may also fax your questions to 1-617-489-4499.
Only questions regarding installation or registration may be addressed by telephone. Please call us at 1-617-489-4490.
Email
- Response hours are 8:30 AM to 5:00 PM, Eastern Standard Time, Monday - Friday.
- Please include your registration code and/or invoice number in your email.
- Include your data file and model file (.lgf, .lgs, .chd, etc.).
- Generally, we will provide a response within 2 business days. If you do not receive a response from us in 2 business days, please contact us, as this is an indication that your email has not been received.
Fax
- Response hours are 8:30 AM to 5:00 PM, Eastern Standard Time, Monday - Friday.
- Please include your registration code and/or invoice number in your fax.
- 1-617-489-4499.
Phone
- Response hours are 8:30 AM to 5:00 PM, Eastern Standard Time, Monday - Friday.
- Installation and registration questions only.
- Please have your registration code and/or invoice number available.
- 1-617-489-4490.
Statistical Innovations will be closed in observation of these holidays.
